Privacy Policy

1. Who We Are

Miss 28 (“we”, “us”, “our”) operates the Miss 28 e-commerce platform. We are committed to protecting your privacy and handling your personal data with care and transparency. This policy explains what data we collect, why we collect it, and your rights in relation to it.

2. Data We Collect

We collect the following categories of personal information:

• Account data: name, email address, phone number, and password (stored hashed).
• Order data: items purchased, shipping address, payment reference, and order history.
• Profile data: saved addresses, wishlist, and product reviews.
• Usage data: pages visited, search terms, device type, and IP address (collected via analytics).
• Communications: messages sent through our contact form or customer support channels.

3. How We Use Your Data

We use your personal data to:

• Process and fulfil your orders.
• Send order confirmations, shipping updates, and receipts.
• Respond to customer service enquiries.
• Personalise your shopping experience.
• Send promotional emails (you can unsubscribe at any time).
• Improve our platform through usage analytics.
• Prevent fraud and ensure platform security.
• Comply with legal obligations.

4. Sharing Your Data

We share your data only in the following circumstances:

• Vendors: we share your name, phone number, and delivery address with the vendor fulfilling your order.
• Payment processors: Paystack processes payment transactions. We do not store your card details.
• Delivery partners: courier services receive your address and contact number for delivery.
• Legal requirements: we may disclose data if required by law or to protect our legal rights.

We do not sell your personal data to third parties.

5. Data Retention

We retain your account data for as long as your account is active or as needed to provide services. Order records are retained for seven (7) years to comply with Ghanaian tax and accounting requirements. You may request deletion of your account at any time (subject to legal retention obligations).

6. Cookies

We use essential cookies to maintain your session and shopping cart. We also use analytics cookies (e.g. Google Analytics) to understand how visitors use our platform. You can control cookie preferences through your browser settings. Disabling cookies may affect platform functionality.

7. Security

We implement industry-standard security measures including TLS encryption, hashed passwords, and regular security reviews. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your account and associated data.
• Opt out of marketing communications.
• Object to certain processing of your data.

To exercise any of these rights, contact us at privacy@miss28.com.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by email or a prominent notice on the Platform. Your continued use after changes are posted constitutes acceptance of the revised policy.

10. Contact

For privacy-related queries, contact us at privacy@miss28.com or visit our Contact page.